Effective Date: Launch Date
Last Updated: See latest update date
Welcome to Soko Kandel, an online marketplace operated by MyKandel (“Company,” “we,” “us,” or “our”).
These Terms & Conditions (“Terms”) govern your access to and use of the Soko Kandel platform, including all
related websites, mobile applications, and services (collectively, the “Platform”).
By accessing or using the Platform, you agree to be bound by these Terms.
If you do not agree, you must not use the Platform.
1. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use the Platform for the purpose
intended by the owner of Soko Kandel — to facilitate the sale and purchase of products and/or services.
By registering, you represent and warrant that you meet these requirements.
2. Marketplace Use
2.1 Buyer Responsibilities
- Ensure payment is made through approved methods.
- Provide accurate delivery information.
- Inspect items upon receipt and report any issues within 48 hours.
2.2 Seller Responsibilities
- List only lawful, non-counterfeit goods and services.
- Accurately describe items and honor posted prices.
- Fulfill orders promptly and communicate delivery timelines.
3. Prohibited Conduct
Users may not:
- Post illegal, fraudulent, or misleading content.
- Violate intellectual property rights.
- Use the Platform for money laundering, spam, or harassment.
- Circumvent payment systems or engage in off-platform transactions.
Violation may result in suspension or termination of your account without notice.
4. Payments & Fees
All transactions must be processed through approved payment gateways (e.g., mobile money, bank transfer).
Sellers may be subject to listing or transaction fees.
Buyers may incur delivery or service charges.
Fees are non-refundable unless otherwise stated.
5. Shipping & Delivery
- Soko Kandel facilitates delivery through third-party logistics providers.
- Delivery timelines are estimates and not guaranteed.
- Risk of loss transfers to the buyer upon delivery.
- Disputes must be filed within 48 hours of receipt.
6. Account Security
You are responsible for maintaining the confidentiality of your login credentials.
Notify us immediately of unauthorized access.
We are not liable for losses due to compromised accounts.
7. Intellectual Property
All content on the Platform — including logos, text, images, and software — is owned by MyKandel or its licensors.
You may not copy, reproduce, or distribute content without written permission.
Sellers retain rights to their product images and descriptions but grant us a license to display them.
8. Jurisdiction & Governing Law
These Terms shall be governed by the laws of [Insert Country or Region, e.g., Democratic Republic of Congo],
without regard to conflict of law principles.
Any disputes shall be resolved in the courts of [Insert Jurisdiction].
9. Modifications
We reserve the right to modify these Terms at any time.
Changes will be posted on the Platform with an updated effective date.
Continued use constitutes acceptance of the revised Terms.
10. Termination
We may suspend or terminate your access to the Platform at our sole discretion, with or without notice,
for any violation of these Terms or applicable law.
11. Contact
For questions or concerns regarding these Terms, please contact:
📧 Email: info@mykandel.com
